Tag Archives: Service

Professionalism and The Golden Rule

by River Ho Rathore

A week back, I had the pleasure of catching up with one of my friends who used to be one of the most demanding bosses I have had the privilege of working with. While giving each other personal updates, our discussion – as it always does – turned into reminiscing about the demanding yet fun environment that we had co-created with our entire employee base.

It was a fun environment, where the Power Distance Index (“PDI”, referencing Geert Hofstede) was very low across the organization, especially in the context of an emerging Asian operation market. In spite of the cordial relationships, everyone was crystal clear about the high performance standards and focused on bringing value to all stakeholders, especially the customers. Continue reading

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